Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
24 Surveys

Surveyed on Jun 21, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia "Sam" made our first showing a great experience and pointed out important issues critical to our needs. Unfortunately we had to back out of the contract due to seller issues. Sam was always available on our second search for a home and helped expedite the marriage process so we could meet our loan experation date. Good things come to those who wait.”

Surveyed on Jun 21, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Honest, reliable, attentuve, dedicated ... I could go one with the superlatives to describe Hortencia as an agent but I think most importantly she simply is a good person you can trust 100% that she is working for you and your best interest. I've done several real estate deals with Hortencia and have connected her with family and friends because sheis exactly what you want in a real estate aget. She is not a "list and wait" agent, she is active every day, visits your property regularly, any issues are addressed quickly, and no details ignored. She doesn't wait for her commission, she EARNS it.”

Surveyed on May 16, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Sam is an excellent realtor whose line of communication is always open and has always considered all the requirements we need in purchasing a home. All the advise she has given us about home buying has always panned out. This is our second time purchasing a home with Sam and she never disappoints. Therefore, I have recommended Sam to a couple of friends and they are/were also happy with her services.”

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia is kind, considerate and importantly knowledgable.”

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia Sambrano was such an amazing realtor, she was so knowledgeable in the sales arena. She walked us thru every process step by step. Hortencia was always available to assist in every situation that arose. There's no better realtor that's truly concerned about every aspect of the sale from start to finish than Hortencia. Thank you for all you've done to make this process so easy.”

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She is really easy to work with and very sweet. She was amazing and knowledgeable. Will definitely recommend her to anyone I could.”

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Loved working with Hortencia Sambrano. She was very professional, very accommodative and overall the best realtor experience I could have asked for. I will be using and recommending her as realtor in the future!”

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia Sambrano is very knowledgeable about her profession and broke the process down in easy to understand terms. Courterous, professional and personable, will recommend to friends and co-workers that are interested in buying a home.”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia was all around perfect! Kind, professional, and patient. My wife and I never felt pressured or felt like a burden through tour search. We were allowed to explore as many options as we wanted with no pressure. She was supportive and helpful and communicative throughout the entire process. We couldn't Reccomend her more!!”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She was absolutely amazing in everything she did. She was meticulous and on top of everything. Will be calling her again when it's time to purchase a new home.”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hortencia Sambrano went above and beyond when it came to our property. Her helpfullness, patience and experience really helped us get to the finish line. She was highly communicative, trustworthy & skilled. She took time to help explain everything in detail & her suggestions and timing were second to none. We were very pleased with our experience & would highly recommend her and her team to my friends and family.”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Throughout my real estate purchase experience with Mrs. Sambrano, I felt she was an honest and trustworthy person. I never felt as if I was pushed in any way whatsoever. I appreciated her patience, advice and assistance, and I still do. I am happy with my purchase. Her pleasant demeanor is a very comforting asset to any client, whether selling or purchasing a property. I was glad the title paperwork process went very quick and easy. That part of buying a home is always scarry for me. I was very thankful for Hortensia.”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Ms. Sambrano is an excellent agent and works with her clientele to provide information to them and to meet their needs. I would recommend DosLunas and Ms Sambrano to anyone wanting to sell or buy real estate. She is very knowledgeable. Ms Sambrano is the best agent I have had the pleasure to work with in all my years of moving, buying and selling real estate. ”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She's caring and compassion Being 1st time buyers, it was great to have her by our side. Great ”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She went over and beyond to help us sell our home. Most realtors just put home on MLS and thats it.....Mrs. Hortencia, had back to back to back open homes....she was awesome ”

Overall Rating
4.98/5
Rate based on 24 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience