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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
86 Surveys

Bahamacove LN

Surveyed on Jul 11, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I can t express enough gratitude for the incredible service we received from Brooke Thedford at Thedford Real Estate Group. Our house closing was far from straightforward, but Brooke navigated the complexities with unparalleled expertise and dedication. From the very beginning, Brooke stood out as a true professional. She provided a comprehensive market analysis, ensuring we had realistic expectations. Her attention to detail and deep understanding of the local market were evident as she guided us through every step of the process. What truly set Brooke apart was their ability to handle unexpected challenges. Our closing process hit several roadblocks, including title issues and last-minute negotiations. Brooke was always one step ahead, offering practical solutions and keeping us informed. Her calm demeanor and relentless determination turned what could have been a stressful experience into a smooth and successful transaction. Not only did Brooke excel in handling the technical aspects of our closing, but her interpersonal skills were remarkable. She maintained open communication with all parties involved, including the sellers, lawyers, and mortgage brokers. Her negotiation skills were exceptional, securing terms that were favorable for us. Moreover, Brooke provided valuable insights and recommendations, ensuring we made informed decisions. Her honesty and integrity shone through, and we always felt she had our best interests at heart. Thanks to Brooke, we are now happily settled in our dream home. We highly recommend Brooke to anyone looking for a dedicated, knowledgeable, and reliable real estate agent. Whether you re dealing with a straightforward sale or a complex closing, Brooke is the expert you need on your side.”

Lansing CT

Surveyed on Jun 30, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke made our home selling experience so smooth and easy. She is an excellent communicator and advocated for us every step of the way. She went above and beyond for us and I would 100 recommend her to anyone needing an agent. ”

Clippers SQ

Surveyed on Jun 26, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke helped me market my townhome in a way that during a tough market as well as the high HOA it still was an attractive home for buyers. She went above and beyond in helping me with staging, painting and a few minor repairs. She also has great contacts that aided and helped the process. ”

Breezeway LN

Surveyed on Jun 19, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke was very attentive to us. She made us feel like the only people in the world She is a great communicator, on top of things and very thurpugh, has great attention to detail, and is so kind. She took good care of us by checking in often and teaching teaching us things we didn t know we needed to learn. We are so grateful to her for helping us find the perfect home ”

Southwestern RD

Surveyed on Jun 11, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke is a very special person. She knows and understands the market. She s very professional but at the same time she always is willing to help I would highly recommend Brooke to sell your property ”

Cherry Birch LN

Surveyed on May 03, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke was always a text or call away didn t matter what time. We had some hiccups with employment and she was always checking in to see how we were and never gave up when we had to pause our search. Once we were ready to start looking again, she didn t miss a beat. Once we found the one, she walked us thru every step and stayed ontop of everyone and everything to make sure it all fell into place. ”

Arbor Cove CT

Surveyed on Apr 24, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke was the best. She stayed in constant contact with us and walked us through the whole process from beginning to close. She is professional, but one of the most friendliest people you will ever meet. She is very knowledgeable and she knows the market. We appreciated everything she did for us. ”

Houston Lake DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke Thedford is an exceptional realtor who exemplifies professionalism and expertise from start to finish. Her dedication to understanding her clients needs, combined with her knowledge of the market, ensures a seamless and successful real estate experience. Brooke s attention to detail, strong communication skills, and commitment to going above and beyond make her a standout in the industry. I highly recommend Brooke Thedford for anyone looking for a top-notch realtor. ”

Ripplewood DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We are so thankful to have Brooke on our side throughout this whole process. She is very knowledgeable, hard working and walked us through all the steps beginning to end. We will definitely be using her again.”

Seahorse DR

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is our 5th time working with Brooke as a family and she never disappoints Brooke is consistently on top of the game and makes each of her clients feel like the priority no matter what. She fights for the best deal for her buyers and sellers and takes all concerns into consideration. Thanks Brooke ”

Spoonbill LN

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We loved working with Brooke She was a sense of stability in our crazy little world. This was our second time with her and we really felt like she was on our side. Great communication and knowledge, and she s a perfect mix of friendly and professional. We would definitely work with her again and wouldn t hesitate to recommend her to family.”

Oak Alley CT

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke helped guide us through the purchasing policy as a retired couple. House buying is different when you have retirement accounts not income. She was great and helped make our dream house come to life ”

Magnolia DR

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke is the best there is. We are lucky and blessed to have her with us every step of the way ”

Old Holly DR

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke s approach to selling and buying real estate, her responsiveness, integrity, and knowledge of the market made our experience pleasant and simple. Brooke answered all our questions and provided spot-on guidance about positioning our home to sell. We weren t her only clients by any means, but she made us feel important. We trusted her with one of the most expensive investments in our life, and she never failed to deliver, whether it was providing market research, recommending negotiation approaches, or managing the details to ensure two closings happened within hours of each other without error. She s the best ”

York ST

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Brooke is truly a 5 star realtor and it was shown from start to finish. She was able to get our house under contract within 6 days of it being on the market She treated us like family and offered to help in so many ways throughout closing, as we moved over an hour away with a new baby. She s our forever realtor now ”

Overall Rating
5/5
Rate based on 86 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience