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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
10 Surveys

Lilley RD

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I recently had an outstanding home-buying experience, thanks to my exceptional realtor, Chanell. From the initial consultation to closing, Chanell demonstrated unparalleled dedication. Her in-depth knowledge of the market and keen negotiation skills ensured I found the perfect home within my budget. Always prompt and transparent, Chanell made the entire process seamless, addressing every concern with expertise and a reassuring demeanor. Her professionalism and commitment exceeded my expectations, turning what could be a stressful process into a smooth and enjoyable journey. I wholeheartedly recommend Chanell to anyone seeking a top-tier real estate professional for an exceptional home-buying experience.”

Adriana LN

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ I had the pleasure of working with Chanell as my realtor during the process of selling my house, and I cannot express enough how exceptional her services were. From our very first meeting to the final closing, Chanell demonstrated professionalism, expertise, and unwavering dedication that truly set her apart. One of the standout qualities of Chanell was her in-depth knowledge of the local real estate market. She took the time to thoroughly analyze recent sales and market trends, allowing us to set an accurate and competitive asking price for my home. Her pricing strategy was spot on, resulting in a sale at a price that exceeded my expectations. Throughout the entire process, Chanell was a constant source of guidance and support. She was readily available to answer any questions or concerns I had, and her communication skills were impeccable. Her transparency and honesty made me feel completely at ease, knowing that I could trust her judgment and advice. Chanell s attention to detail was also remarkable. She worked tirelessly to ensure that my home was presented in the best possible light, offering valuable staging suggestions and even arranging professional photography to showcase the property. Her dedication to marketing my home was evident, and it paid off with a steady stream of interested buyers. When it came to negotiations, Chanell truly shone. Her negotiation skills were top-notch, and she was always looking out for my best interests. She skillfully navigated offers and counteroffers, resulting in a final sales price that left me more than satisfied. Beyond her professional prowess, Chanell s warm and friendly demeanor made the entire process enjoyable. She truly cared about my needs and concerns, and her personalized approach made me feel like I was her top priority. Chanell was an outstanding realtor who exceeded all my expectations. ”

Leneva Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Chanell was an absolute blessing. It’s the focus, determination and enthusiasm that has made her a sought after real estate. When it comes to selling or buying homes, she is knowledgeable about the whole process. You can count on her to achieve the goals you are seeking. ”

Antha Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Ms.Roberts was professional, knowledgeable, and a great communicator. She walked us through each process and continues to communicate with us after the sale to make sure everything is ok. I will definitely refer her to others. ”

Heartbrook Field Lane

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was our first time working with a realtor and she made it one that we’ll always appreciate. Thank you for always putting your clients needs and wants above your own! ”

Kenny Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“An angel sent from above. As my first attempt at home ownership I could not have asked for a more hands on and experienced guide in my life. Did I mention she's also beautiful, and not just outside as one would think; but also inside where it counts”

Ridgewest Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Parker Road

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We are so lucky to have worked with Chanell Roberts on the purchase of our First Home. Chanell educated us about the entire home buying process from selling our existing home to getting a mortgage on our New Home. Every step of the way we knew she had our best interest at heart. She really listened to us and helped us prioritize what was most important in our home search. We have been in the building process of our new home for 2 months and will be closing shortly and there is absolutely nothing that we regret about our purchase or working with Chanell Roberts. As we reflect on the entire process we find ourselves feeling extremely luck that Chanell represented us. We must have called/texted/email her over 100 times, lol. Each time we spoke to her we felt heard and reassured about the process. She was always available to us and ensured that our questions and overreactions were quickly addressed. We couldn't be more appreciative of the tireless work Chanell Roberts put in to get us our first home. We would not change this experience for nothing. Thank you Chanell for making our house buying process SEAMLESS. Sincerely, Kelvin and Demetria T. ”

Rosselli Brush Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Ivymist Court

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Chanell was very patient with me and always encouraging along my journey. She was prompt to every showing and always searching for new listings!!! I will definitely recommend her to my friends and family!!! Thank you ??”

Overall Rating
5/5
Rate based on 10 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience