Resolving Conflict...when you'd rather just choke 'em!

We all face the challenge of working with difficult people who, if we were given a choice, we would avoid. Occasionally we have such a difference of opinion with certain individuals that we’d like to just reach over and choke them. Naturally, as professionals, we can’t act on those feelings. We must learn to cope with even the most difficult people. Learn how to deal with six different “difficult” personalities, like the Pretenders, the Blamers, the Giver-inners, the Fighters, the Runners, and the Diplomats. Find out how to counteract typical tactics difficult people use to gain an advantage, and how you can stay calm and productive in even the most emotionally charged situations.